Rockwell Sheet Sales are proud of the products we supply and want our customers to be happy with the products they purchase. To this end, we offer a 14 calendar day returns period where we will accept return of our standard products that are in resalable condition. The 14 days will begin from the day the goods were delivered or collected from our Sales Counter. Please contact us in the first instance and then return the goods back to our Sales Counter at Rockwell Sheet Sales Ltd, Rockwell House, Birmingham Road, Millisons Wood, Coventry CV5 9AZ.
It is your responsibility to return the items to us, you are responsible for their safe transit and the costs incurred in their transportation. If you are unable to return the items yourself, we can arrange for the return transportation. Due to the various different products we supply and their varying degrees of difficulty in transportation we are unable to give the exact costs here for the products return, however we will obtain an estimate of these costs at the time of applying for the return of the items. Goods can only be collected from the site at which we made delivery. The goods will be inspected when they are received back into our warehouse and refunds will be made within 14 days.
This applies to our standard products. Some products are bespoke to you, the customer, and these items are non-returnable. These include our cut to size products.